Further reading: " interpretation of youtube celebrity mented by the Everything that can be done with a virtual switchboard in a franchise network 23.12.2020 franchise network Any successful business, one of the paths that usually follow is the franchise. New technologies on IP telephony to help franchises Until now we have only talked about the virtual switchboard as a means of voice communication, but IP telephony has many more possibilities applicable to a franchise-based business.
First of all, in each of the websites focused on attracting customers from each city or area, it is WebRTC technology that, just by mobile number list clicking it, customers can contact an agent or, in a automatically, a menu of options that allows them to choose the establishment that best suits them. In reality, what they are using is a voice menu that connects with the different extensions of each of the franchises, which share the same local number in a zone. On the other hand, a very fashionable technology lately with teleworking it is possible to apply it to the customer service of a franchise. Why can't an agent meet a customer face-to-face even if he's not in the store.
We only need a screen with a webcam – a tablet, for example – at the counter that can attend to everyone who passes by, taking their orders and noting them in the company's CRM, assigning them to the employee who will complete the order. Virtually, this even allows us to attend “in person” in several places at the same time without the person having to be physically there. Finally, voice recognition technology means that customers only have to leave us a voice message, but the system itself transforms it into text and, at that moment, any agent can search, classify and take note of the order without having to than listening to endless hours of conversations.