This partnership was announced through a statement posted on Facebook Newsroom . It is important to specify that this partnership offers real added value to the SNCF Messenger chatbot. Indeed, as a user, you will not only be able to exchange with the robot to buy your ticket online, but you can also ask to "speak with an advisor" to exchange directly with a natural and real person. How to book a ticket on Facebook Messenger Facebook Messenger offers the possibility to book SNCF tickets on the application Book your ticket on Facebook Messenger.
Really that simple? Although this partnership offers a service that seems very easy to use in appearance, you still need to know what the booking conditions for your fax list trip are. After discussing the place of destination, the place of departure and the date, the robot will offer you all the routes that may suit your request. Then you will have to pay for your trip , but how? To proceed with the payment, you must be connected to your OUI.scnf customer area and pay directly from Facebook Messenger.
The downside of this feature is at the level of spelling mistakes. Indeed, if you make a mistake in writing a word or if you write in abbreviated form, the robot will not take your request into account and you will therefore not be able to benefit from a pleasant customer experience. Perhaps the SNCF and Facebook should include in Ouibot the common errors that the 50,000 monthly active users of the chatbot can make. A facelift on the side of the SNCF This French company is historically emblematic, its image is often damaged by bad buzz, repeated delays, etc.